PitchPoint managed solutions offer our customers all the necessary options for the production management of their solutions. PitchPoint's managed solutions capabilities range from a fully hosted and managed solution to variations of shared responsibilities between the customer and PitchPoint. Customers can tailor their support requirements to meet their current and future needs with the flexibility to continually augment the service as circumstances arise. Each of PitchPoint's services is backed by a comprehensive and PitchPoint-accountable service level agreement offering our customers the comfort and trust expected from today's vendor community.
Looking for flexible deployment options that can scale with your business and operational needs?
Experience and Flexible Solutions
With PitchPoint's Managed Solutions, you get all the flexibility you need to customize your infrastructure processing environment and devices without having to troubleshoot, patch, monitor, backup, or worry about the hardware and network. Our experts do all of that for you, around the clock.
PitchPoint's managed solutions service supports the following deployment models:
Fully Managed - Software-as-a-Service (SaaS)
Customers run their solutions from the PitchPoint tier-1 infrastructure and servers. Often the quickest path to launching your solution, the PitchPoint infrastructure has been designed for quick Helix deployments. Customer may elect to begin with, or migrate to, or off of a fully managed solution as circumstances dictate.
Partially Managed - Managed On-Premises
Customers deploy their solution on their hardware within their private network, and installed into their own data-centre. PitchPoint provides solution monitoring responsibility managed through the embedded Helix remote monitoring facilities
Minimally Managed - On-Premises
Customers are also welcom to take on the complete management of their solutions and utilize PitchPoint services on an ad-hoc basis when and should they desire.
All Managed Solutions Include:
- Fully customizable configurations (production, user acceptance testing (UAT), continuity)
- Dedicated environments (not multi-lender ASP)
- SAS 70 data centre (Tier 1 Data Center)
- Service Level Agreement tailored to client
- Disaster recovery capability
- Unmetered managed backup
- 100% network uptime
- Fully tailored Service Level Agreements
Monitored Solutions Include:
- Event handling and notification
Real-time monitoring facilities for Helix solution and supporting IT and network infrastructure. Event handling is deeply embedded into and tapping into all critical functions and reported in real-time to the PitchPoint monitoring facilities. - High performance time series monitoring
Underlying data collection and trending proactively managing resources, potential failures and overall reliability and solution scalability.
What's the benefit of a managed solution?
Simply...
| On- Demand Services |
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| Fast Time-to-Market |
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| Minimal Impact on IT |
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| Highly Secure |
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